Key Responsibilities

Lead End-to-End Client Relationship Management

Conduct comprehensive discovery sessions with client contact
Develop and present strategic proposals within 5-7 business days of solution planning calls
Maintain weekly check-ins with active retainer clients and bi-weekly project status updates
Achieve 90%+ client satisfaction scores through quarterly relationship reviews
Identify and execute upsell opportunities, targeting 20% account growth annually

Coordinate Integrated Campaign Development & Execution

Brief and coordinate with strategy, content, digital development, and Tech teams on all client deliverables
Ensure 90% on-time delivery of all project milestones and client commitments
Manage project budgets with <5% variance from approved estimates
Coordinate with external vendors and freelancers while maintaining quality standards and timeline adherence
Document and share client success metrics quarterly to support case study development

Account Planning & Growth

Conduct monthly business reviews with all retainer clients, identifying expansion opportunities
Develop annual account plans for top 5 clients, targeting 30% year-over-year growth
Track and report key client KPIs: lead generation, conversion rates, revenue attribution, and campaign ROI
Identify speaking and thought leadership opportunities for Papers & Pens team members within client networks

Operational Excellence & Reporting

Maintain CRM hygiene with 100% accuracy on all client interactions and pipeline data
Submit weekly pipeline reports and monthly client health assessments
Achieve 95% accuracy on project scoping and budget estimates
Complete monthly client success metric collection and analysis
Document best practices and lessons learned for knowledge sharing across team

Who We Think You Are

REQUIREMENTS:

You've been in B2B sales for 4+ years and understand the difference between selling to someone and solving problems with someone.
Must be highly detail-oriented and experienced in running to a project schedule.
Good client service skills
Good at English
Good presentation and proposal development skills
Ability to move from analysis to concept and persuasively introduce new ideas
Understanding of deadlines, budget management and deliverables
Flexible thinking and open minded
Good at both of working in team and individually

The Reality Check

You'll also be working with technical founders and marketing leaders who know their stuff. They'll challenge your recommendations, want to see relevant case studies, and expect you to understand their business well enough to have informed opinions about their strategy.

But here's what makes it worth it: when you close a deal with us, you're not just hitting a number – you're starting a partnership that typically lasts years and delivers transformational results for companies building the future.

Ready to Talk?

Send your resume and a brief cover letter explaining why this feels like the right fit. Include an example of an integrated campaign you've managed and the business impact it delivered.

Full-timeAccount Manager