As our Customer Success Manager, you'll be the backbone that keeps everything running while being the face clients trust. Your project management skills ensure we deliver excellence, while your people skills ensure clients feel heard and valued throughout. Without you, we'd have great ideas that never fully materialize. With you, we create work that ships on time, on budget, and exceeds expectations. Every successful project delivery, every happy client, and every renewal will happen largely because you kept everything on track while making the entire process feel effortless to clients.
1.Managing Projects That Make Clients Say "Wow":
Use your project planning superpowers to create roadmaps clients actually get excited about
Set up project tracking systems that give clients confidence without overwhelming them
Lead client meetings that feel productive, not like time-wasters
Become the person clients trust to make their goals happen on time and on budget
Transform project updates into opportunities to strengthen relationships
2.Mastering the Project Backlog and Customer Ticket:
Create and manage a ticket system that makes client requests feel effortless (for them, not necessarily for you)
Triage incoming requests with the precision of an ER doctor (but with less blood, hopefully)
Transform vague client emails into clear, actionable tickets the team can actually work on
Track every client request from "help me!" to "problem solved" without dropping any balls
Set up processes that turn chaotic request streams into organized workflows
Keep clients updated on their ticket status without them having to ask "is it done yet?"
3.Keeping Everything Running Smoothly:
Apply your project management skills to juggle multiple client engagements without dropping any balls
Create and maintain project schedules that respect both deadlines and our team's sanity
Spot resource conflicts, scope issues, and timeline risks before they impact deliverables
Implement systems that keep both internal teams and clients on the same page
Use your PM toolkit to ensure quality control at every project stage
4.Helping Relationships Grow:
Spot natural opportunities to expand projects without being sales-y about it
Make renewal conversations feel like obvious next steps, not awkward asks
Understand what clients need next before they even realize they need it
Share client insights with our team that help us build better stuff
Make long-term partnerships feel like the obvious choice
You've got the background:
2+ years in project management, delivery, or client-facing operations roles
Experience working in agencies, tech companies, or creative services
Track record of successfully delivering projects on time and on budget
History of managing client expectations while protecting team resources
Experience with Agile/Scrum, Ticket management Tool, Project Management Tool
Experience turning project plans into actual results people care about
You've got the skills:
You communicate like a real human, not a business textbook
Your organization system is impressive without being obsessive
You're warm and friendly but can set boundaries when needed
You're comfortable with project tools but don't make them your personality
You can read the room in person, on Zoom, or through a cryptic email
You actually care about clients beyond just hitting targets
The work stuff:
You'll help cool tech companies tell stories that actually matter
Your ideas for improving client experience will be implemented, not filed away
You'll see direct impact from your work, not just manage endless task lists
Your ideas for improving our delivery process will actually get implemented
The human stuff:
Small team means no corporate nonsense or endless approval chains
Creative walks around the neighborhood when your brain needs fresh air
Culture where both introverts and extroverts can thrive
An environment where you can be your weird self (we're all a little weird too)
Where: D2, Ho Chi Minh City, Vietnam (on-site)
What: Full-time
Level: Mid-level (2+ years doing similar stuff)
Team: Delivery